Support Options
Learn about Statsig's support channels and compare support plans like Premium Support.
Statsig uses automated tooling in the Slack Connect channel to triage and prioritize inbound support messages. Actual, full-time engineers handle all support at Statsig.
Preferred methods of raising a support request:
- Slack message through your dedicated Slack channel or Slack Community
- Email to support@statsig.com is discouraged but available for sensitive topics
Statsig does maintain a monitored support email system. However, Slack is strongly encouraged as the primary channel for support and communication to ensure the fastest possible responses to your questions.
Community vs Standard vs Premium support
Statsig offers different levels of support depending on your pricing tier. Standard or Premium support is only available for Enterprise plans. Statsig standard business hours are 8am-5pm Pacific.
| Feature | Community | Standard | Premium |
|---|---|---|---|
| Access to Statsig University certifications and webinar training sessions | Yes | Yes | Yes |
| Access to Statsig's global Slack community for best practices and peer insights | Yes | Yes | Yes |
| Basic assistance during Statsig business hours | Yes | Yes | Yes |
| Customer member access to Private Slack channel with Statsig | No | No | Up to 4 members |
| Critical/High Priority support of 4-hour response times during Statsig business hours | No | No | Yes |
| 24 hour response time for all other inquiries during Statsig business hours | No | No | Yes |
| Dedicated Account Manager to support ongoing needs | No | Yes | Yes |
| Check-ins with the Statsig team experts to align on goals and progress | No | As needed | Quarterly |
| Data science consultations for advisory and experiment reviews | No | No | Up to 4 |
| Early access invitation to events hosted by Statsig and partners | No | No | Yes |
Learning resources
- Statsig University: A comprehensive collection of onboarding and training content, including a video Resource Library and a schedule of user training Webinars.
- Statsig Status Page: Monitor Statsig's operational status and configure Slack alerts to receive updates.
- Community: Join the Slack Community to connect with other users and get help from the Statsig team.
- Blog: Stay updated with the latest developments in product experimentation and feature management on the Blog.
- Use Cases: Discover Customer Stories to learn why customers love Statsig and how they use it to power their product development.
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