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Statsig uses automated tooling in the Slack Connect channel to triage and prioritize inbound support messages. All support at Statsig is done by actual, full-time engineers. While Statsig maintains a monitored support email, we strongly encourage Slack as the primary channel for support and communication to ensure the fastest response times. Our preferred methods of raising a support request:
  1. Slack message via your dedicated slack channel or Statsig Community support
  2. Email via [email protected]

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Community vs Standard vs Premium support

FeatureCommunityStandardPremium
Access to Statsig University certifications and webinar training sessionsYesYesYes
Access to Statsig’s global Slack community for best practices and peer insightsYesYesYes
Basic assistance during Statsig business hoursYesYesYes
Customer member access to Private Slack channel with Statsig engineers1NoLimitedUp to 4 members
Critical/High Priority support with 4 hour response time during Statsig business hours2NoNoYes
24 hour response time for all other inquiries during Statsig business hoursNoNoYes
Dedicated Account Manager to support ongoing needsNoYesYes
Check-ins with the Statsig team experts to align on goals and progressNoAs neededQuarterly
Data science consultations for advisory and experiment reviewsNoNoUp to 4
Early access invitation to events hosted by Statsig and partnersNoNoYes
[1] Standard or Premium support is only available for Enterprise plans
[2] Statsig standard business hours of 8am-5pm PT

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Learning resources

  • Statsig University: A comprehensive collection of onboarding and training content, including a video Resource Library and a schedule of user training Webinars.
  • Statsig Status Page: Monitor Statsig’s operational status and configure Slack alerts to be notified of updates.
  • Community: Join our Slack Community to connect with other users and get help from the Statsig team.
  • Blog: Stay updated with the latest developments in product experimentation and feature management on our Blog.
  • Use Cases: Discover Customer Stories to learn why customers love Statsig and how they use it to power their product development.