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Okta SCIM Troubleshooting

Common SCIM Errors​

ErrorSolution
User userID is not allowed to be created in this organizationEnsure that the users you are assigning to Statsig have the correct email domain. We require users to have the org's email domain.
Owner cannot be modifiedThe owner of the organization can only be replaced by another user.
Cannot set multiple ownersWe do not allow multiple owners for an organization. Ensure that you are not trying to set multiple owners for the organization.
Project creation is not supported via SCIMProject creation is not supported via SCIM. Please create projects in the Statsig Console.
Project deletion is not supported via SCIMProject deletion is not supported via SCIM. Please delete projects in the Statsig Console.

Common Issues​

  • I'm not seeing any Statsig groups in Okta
    • Your organization may have the Okta flag SELECTIVE_APP_IMPORT_PLATFORM enabled. If this is the case, you will need to select Import Groups in the SCIM integration settings. See the setup page for more info.
  • I can't select Import Groups in the SCIM integration settings
    • Your organization may have the Okta flag SELECTIVE_APP_IMPORT_PLATFORM disabled. If this is the case, you cannot select Import Groups in the SCIM integration settings. However, when importing you will see the groups in the Okta SCIM integration.
  • I'm trying to push groups but not seeing users populate those groups
    • Ensure that the users you are pushing to Statsig are assigned to the integration.
    • If the users are assigned, verify that the groups you are pushing to Statsig are the Statsig Groups generated on import.
  • I don't want to use Statsig generated groups, can I use my own?
    • You can use your own groups in the push groups section. However, you will need to push these groups to a specific Statsig Project x Role Group. There is no way to push your own groups without pushing to a Statsig Project x Role Group.