# Support Options

Statsig uses automated tooling in the Slack Connect channel to triage and prioritize inbound support messages. Actual, full-time engineers handle all support at Statsig.

Statsig maintains a monitored support email, but strongly encourages Slack as the primary channel for support and communication to ensure the fastest response times.

Preferred methods of raising a support request:

1. Slack message through your dedicated Slack channel or [Slack Community](https://statsig.com/slack)
2. Email to support@statsig.com is discouraged but available for sensitive topics

## Community vs Standard vs Premium support

| Feature | Community | Standard | Premium |
|---------|-----------|----------|---------|
| Access to Statsig University [certifications](https://learn.statsig.com/certifications) and [webinar](https://learn.statsig.com/pages/upcoming-webinars) training sessions | Yes | Yes | Yes |
| Access to Statsig's global [Slack community](https://statsig.com/slack) for best practices and peer insights | Yes | Yes | Yes |
| Basic assistance during Statsig business hours | Yes | Yes | Yes |
| Customer member access to Private Slack channel with Statsig(1) | No | No | Up to 4 members |
| Critical/High Priority support with 4 hour response time during Statsig business hours(2) | No | No | Yes |
| 24 hour response time for all other inquiries during Statsig business hours | No | No | Yes |
| Dedicated Account Manager to support ongoing needs | No | Yes | Yes |
| Check-ins with the Statsig team experts to align on goals and progress | No | As needed | Quarterly |
| Data science consultations for advisory and experiment reviews | No | No | Up to 4 |
| Early access invitation to events hosted by Statsig and partners | No | No | Yes |

1. Statsig offers Standard and Premium support only for [Enterprise plans](https://www.statsig.com/pricing).
2. Statsig standard business hours of 8am-5pm PT.

## Learning resources

* **Statsig University**: A comprehensive collection of onboarding and training content, including a video [Resource Library](https://learn.statsig.com/pages/resource-library) and a schedule of user training [Webinars](https://learn.statsig.com/pages/upcoming-webinars).
* **Statsig Status Page**: Monitor Statsig's operational status and configure [Slack alerts](https://docs.statsig.com/integrations/slack) to receive updates.
* **Community**: Join the [Slack Community](https://statsig.com/slack) to connect with other users and get help from the Statsig team.
* **Blog**: Stay updated with the latest developments in product experimentation and feature management on the [Blog](https://statsig.com/blog).
* **Use Cases**: Discover [Customer Stories](https://statsig.com/customers) to learn why customers love Statsig and how they use it to power their product development.