---
title: Support Options
description: Learn about Statsig's support channels and compare support plans like Premium Support.
product: general
token_estimate: 773
---
# Support Options

> For AI agents: a documentation index is available at [/llms.txt](/llms.txt). Append `.md` to any page URL for markdown, or send `Accept: text/markdown`.

Statsig uses automated tooling in the Slack Connect channel to triage and prioritize inbound support messages. Actual, full-time engineers handle all support at Statsig.

Preferred methods of raising a support request:

1. Slack message through your dedicated Slack channel or [Slack Community](https://statsig.com/slack)
2. Email to support@statsig.com is discouraged but available for sensitive topics

> **Info:**
>
> Statsig does maintain a monitored support email system. However, Slack is strongly encouraged as the primary channel for support and communication to ensure the fastest possible responses to your questions.

## Community vs Standard vs Premium support

Statsig offers different levels of support depending on your pricing tier. Standard or Premium support is only available for [Enterprise plans](https://www.statsig.com/pricing). Statsig standard business hours are 8am-5pm Pacific.

| Feature | Community | Standard | Premium |
| --- | --- | --- | --- |
| Access to Statsig University [certifications](https://learn.statsig.com/certifications) and [webinar](https://learn.statsig.com/pages/upcoming-webinars) training sessions | Yes | Yes | Yes |
| Access to Statsig's global [Slack community](https://statsig.com/slack) for best practices and peer insights | Yes | Yes | Yes |
| Basic assistance during Statsig business hours | Yes | Yes | Yes |
| Customer member access to Private Slack channel with Statsig | No | No | Up to 4 members |
| Critical/High Priority support of 4-hour response times during Statsig business hours | No | No | Yes |
| 24 hour response time for all other inquiries during Statsig business hours | No | No | Yes |
| Dedicated Account Manager to support ongoing needs | No | Yes | Yes |
| Check-ins with the Statsig team experts to align on goals and progress | No | As needed | Quarterly |
| Data science consultations for advisory and experiment reviews | No | No | Up to 4 |
| Early access invitation to events hosted by Statsig and partners | No | No | Yes |

## Learning resources

- **Statsig University**: A comprehensive collection of onboarding and training content, including a video [Resource Library](https://learn.statsig.com/pages/resource-library) and a schedule of user training [Webinars](https://learn.statsig.com/pages/upcoming-webinars).
- **Statsig Status Page**: Monitor Statsig's operational status and configure [Slack alerts](https://docs.statsig.com/integrations/slack) to receive updates.
- **Community**: Join the [Slack Community](https://statsig.com/slack) to connect with other users and get help from the Statsig team.
- **Blog**: Stay updated with the latest developments in product experimentation and feature management on the [Blog](https://statsig.com/blog).
- **Use Cases**: Discover [Customer Stories](https://statsig.com/customers) to learn why customers love Statsig and how they use it to power their product development.